450 Marathon Drive, Campbell, CA    Tel. 408‑374‑2273   Fax 408‑340‑4124

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Frequently asked questions


1. Do I have to sign a service contract to use SarahCare?

No. You can bring your loved one for a single day or random days throughout the month. You are never locked into a contract or schedule.

2. Do I have to make an appointment for my loved one in advance?

No. We will accept drop-ins unless we are at full capacity that day.

3. Does SarahCare serve meals?

Absolutely. We serve a full and nutritious breakfast and lunch, and we also serve an afternoon snack. Your loved one will never go hungry at SarahCare.

4. What if my loved one has dietary restrictions?

Our food caterer routinely prepares the following special meals that we request for participants: renal diets, diabetic diets, no-added-salt diets and food allergy diets.

5. What if my loved one needs help using the bathroom?

Our experienced staff provides this assistance routinely for a number of our participants. This is absolutely no problem, and there is no charge for this service.

6. If my loved one wears Depends or Poise, can your staff handle that?

We keep a generous supply of these products on hand. Our staff will keep your loved one clean and dry throughout the day. There is no charge for this.

7. What if my loved one needs help feeding themselves?

We are accustomed to giving our participants as much assistance as they need to get properly fed. And we do so with patience and good humor.

8. Is transportation available to and from SarahCare?

Yes. Many of our participants are brought to and from SarahCare by one of several independant paratransit or elder transport services. See our elder transport services page for details.

9. What if my loved one needs to take medication during the day?

We program the specific time and dosage information into our computer system, and an alert will chime to notify our staff when a participant is scheduled to receive their medication.

10. Can my love one stay overnight?

No, SarahCare is a daycare facility. We close at 6:00 pm on weekdays and at 5:00 pm on Saturdays.

11. My loved one sometimes needs to take a nap during the day. Is there a place to lie down?

Yes, we have a quiet area with a bed and blankets where participants can get an uninterrupted nap. Our staff is very good at sensing when a participant is getting fatigued and needs to rest.

12. My loved one is quite hard of hearing. Is this a problem?

Not at all. Our staff is trained to understand non-verbal cues when working with people with hearing deficits. Also, our staff is very good at using gentleness and affection to guide a participant’s behavior

13. I’m not sure what kind of care my loved one requires: in-home care, a daycare center or long-term care. Are there unbiased experts who can help me decide?

Yes. We can refer you to independent senior care counselors who will consult with you and your loved one’s Doctor to help you determine the best care plan.

14. My loved one has dementia that is fairly advanced, and they sometimes don't understand verbal communication. Are they suitable for SarahCare?

We accept participants with dementia up to and including late-stage dementia. The only people we cannot accept are those who are violent or are a danger to themselves or others.

15. My loved one is high-functioning but still needs physical assistance during the day. Would they fit in at SarahCare?

Absolutely. About a third of our participants are high-functioning individuals who can carry on conversations, play games and produce creative arts and crafts projects. Our Activities Coordinator plans a wide variety of activities each month. Some are designed for high-functioning individuals, while others are designed for participants with more diminished capacities. Many of our activities, such as music therapy, chair exercises, live music, plays and dance recitals, appeal to people with a wide range of cognitive skills.

16. My loved uses a wheelchair. Is this a problem?

Not in the least. Our facility is fully ADA-compliant, and our staff is very experienced at moving people with a variety of physical disabilities. We also have on hand an assortment of wheelchairs, canes and walkers for our participants to use.

17. My loved one is a bit of a loner and doesn’t really enjoy doing group activities that much.

We find it quite common, especially for older adults with some dementia, to start out with us being a bit shy and hesitant. However, our staff is terrific at making all of our participants feel at home and welcome. Many of our participants can be out-going and social at times, and at other times can become quiet and withdrawn.

SarahCare has a relaxed and friendly atmosphere, with no expectations for people to act a certain way. We also have a variety of solo activities for those so interested. In any case our staff has regular intetaction with everyone. We will always find something interesting for them to do.

18. Are you open during holidays?

We are closed for only six holidays during the year: New Years day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving and Christmas. The Friday after Thanksgiving is a normal weekday for us. See our monthly activities calendar to confirm whether we are open or not.

19. Can we try SarahCare for free?

Yes! We offer a half-day free trial, which can last up to five and a half hours. Or, your loved one can stay for a full day trial and you will only be charged for the half-day rate.

20. Can I pay by credit card?

Yes, we accept all major credit cards. We do not accept Bitcoin or any other digital currencies.

21. Is financial assistance available?

In some cases, yes. We accept Veteran’s Administration benefits and long-term care insurance.

22. Do you charge by the hour?

No, we bill for a half-day for stays of up to five and a half hours. A stay longer than that will be billed as a full day, which can be up to 11 hours on week days. Note that a half-day stay can begin at anytime during the day, not just mornings.